At Islandcare Bangladesh, we prioritize your health, safety, and satisfaction. This Refund & Return Policy explains the circumstances under which products purchased from us can be returned or refunded.
1. Eligibility for Returns & Refunds
- Prescription Medications: Due to safety and hygiene reasons, prescription medicines cannot be returned or refunded once sold.
- Over-the-Counter (OTC) Products: Returns or refunds may be accepted if:
- The product is defective, damaged, or expired.
- The product is unopened and in its original packaging.
- Non-Medical Items: Items such as health supplements, personal care products, or medical devices may be returned within 7 days of purchase if they meet the above criteria.
2. How to Request a Refund or Return
- Contact our customer service team via:
- Phone: [880 1894 444 939 (WhatsApp)]
- Email: [info@islandcarebd.com]
- Provide your order number, product details, and reason for return.
- Our team will verify your request and provide instructions for returning the item.
Note: Refunds will only be processed for eligible products.
3. Refund Process
- Refunds will be processed via the original payment method within 7–10 business days of receiving the returned product.
- Shipping costs are non-refundable, except in cases where the product is defective or damaged.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will:
- Provide a replacement at no extra cost, or
- Process a full refund including shipping fees.
5. Exceptions
- Products damaged due to misuse or improper storage by the customer are not eligible for returns or refunds.
- Clearance or promotional items may be non-refundable unless defective.
6. Contact Us
For any questions regarding refunds or returns:
[Islandcare Bangladesh]
Address: [Faruk Chamber, Sk. Mujjib Road, Chowmuhani Agrabad, Chattogram, Bangladesh]
Phone: [+880 1894 444 939 (WhatsApp)]
Email: [info@islandcarebd.com]
